Job Description
PENNYMAC Pennymac is (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day We're seeking a dynamic
Social Media and Reputation Manager to help evolve Pennymac's online presence. You will be responsible for developing and executing an overarching social media and reputation strategy to monitor and build Pennymac's brand presence across several online channels. This role requires someone who can carve new paths and lead the development of a strong social content strategy, collaboratively producing compelling and on-brand social media content with creative teams and internal stakeholders. You will also play a pivotal strategic role in shaping and safeguarding Pennymac's online reputational presence by utilizing third party monitoring systems.
The
Social Media and Reputation Manager will:
- Develop and execute organic and paid social media strategies and campaigns aligned with marketing and business objectives, including content strategy and calendars, post scheduling, community engagement, social media trend ideation and research, platform best practices, and innovative techniques for enhancing overall brand presence and executive visibility
- Track, analyze, and report on key social media and reputation metrics, providing actionable insights and recommendations for continuous improvement and optimization
- Collaborate cross-functionally with marketing, creative,legal teams, and other internal and external stakeholders (including agencies or partners, etc.) to ensure consistent brand messaging and effective crisis communication
- Proactively monitor and analyze social media channels, brand and executive mentions, and industry trends to identify opportunities and potential risks to the company's reputation
- Systematically track and assess feedback on review platforms, including Birdeye and other relevant sites, to understand customer sentiment and shape reputation management strategies across digital channels
- Supervise and engage with online communities, foster positive interactions, address inquiries, build brand loyalty, and strategically amplify executive thought leadership
What You'll Bring - Bachelor's degree, preferably in Communications, Marketing, Journalism, Business or comparable discipline
- 5+ years experience in social media management, strategy, and reputation management
- Proficiency with industry-standard tools for social media distribution, research, and tracking
- Professional attributes include strategic thinking, written communications, ability to multitask, attention to detail, project management, adaptability, organizational skills
- Ability to monitor and respond to any crisis communication on our social media and reputation management platforms outside of regular working hours
- Financial services and/or mortgage industry and applicable regulatory guidelines preferred
Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:
- Comprehensive Medical, Dental, and Vision
- Paid Time Off Programs including vacation, holidays, illness, and parental leave
- Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
- Retirement benefits, life insurance, 401k match, and tuition reimbursement
- Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
To learn more about our benefits visit:
For residents with state required benefit information, additional information can be found at:
Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:
- Lower in range - Building skills and experience in the role
- Mid-range - Experience and skills align with proficiency in the role
- Higher in range - Experience and skills add value above typical requirements of the role
Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary $68,000 - $115,000
Work Model OFFICE Pennymac
Job Tags
Holiday work, Temporary work, Flexible hours,