TCS, a global leader in IT services, consulting, and business solutions, leverages technology for business transformation and helps catalyze change.
We are hiring a Lease Agent to work out of our Milford GDC.
Duties and Responsibilities:
• Contact customers daily in manual and dialer environment for informing and collecting deficiency balance on account of a Total Loss
• Meet required productivity metrics, i.e. call volume levels, contacts made, payment promises secured, Amount collected etc.
• Meet required criteria for call quality standards.
• Perform customer service functions by responding to inquiries and complaints.
• May recommend repayment schedules and settlements to manage losses and make other recommendations to management as needed.
• Review account late fee waivers, due date changes, etc., and make recommendations to team lead or supervisor.
• Adhere to Customers accounting and collection policies.
• Maintain customer relations with a high degree of internal and external customer service.
• Possess effective problem solving skills to ensure timely problem recognition and resolution.
• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
• Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s),
• Using company guidelines to agree a solution to resolve the arrears.
• Recording and updating customer information via the organization’s internal systems
• Resolving customer queries at first point of contact
• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
• Ensure call handling and service quality is maintained
• Contact customers using automated dialer and manual dial telephone systems.
• Responsible for own portfolio of accounts
• Contact with external agencies.
Experience and Skills:
• Exceptional facilitation, presentation, and listening skills
• Excellent verbal and written communication skills
• Strong writing skills, attentive to details, and capacity to develop quality training material
• Highly proficient in time management, organization, planning, and prioritization
• Proven initiative, positive attitude, team oriented, self-motivated, and highly enthusiastic
• Ability to manage changing priorities, meet deadlines, and adapt to a changing business environment
• Strong interpersonal skills and ability to establish rapport
TCS Employee Benefits Summary:
• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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