Workforce Optimization Specialist Job at JD.COM, Fontana, CA

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  • JD.COM
  • Fontana, CA

Job Description

Job Title: Workforce Optimization Specialist

Location: Open to various U.S. sites near our Warehouses - LA, NJ, Houston, and ATL (preferably LA or NJ).

JD.COM is a Chinese e-commerce company headquartered in Beijing . With revenues more than US152.8 billion in 2023, JD.com is China’s largest retailer by revenue, and ranks #47 on Fortune Global 500 .

JD Logistics, the logistics arm of JD.com, has announced plans to double its overseas warehouse space by the end of 2025!

We are looking for a Workforce Optimization Specialist to join our HR team and support labor efficiency across our U.S. warehouse operations. This role will focus on workforce planning, vendor coordination, and labor risk control — especially with the growth of our outsourcing model this year.

Key Responsibilities:

  • Improve labor planning and scheduling across peak and off-peak periods in warehouse operations.
  • Manage outsourcing vendor relationships: coordination, performance tracking, and risk control
  • Analyze key workforce data (attendance, working hours, OT, productivity) to support decisions
  • Support compliance with U.S. labor laws and internal policies
  • Partner with operations and HR teams to implement labor efficiency initiatives

Qualifications:

  • Experience in frontline labor management, especially in logistics or warehousing
  • Familiarity with outsourcing/temp agency models and vendor management
  • Strong data awareness; able to work with operational HR metrics
  • Knowledge of U.S. labor laws and compliance standards
  • Strong communication and collaboration skills

Job Tags

Temporary work, Overseas,

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