Job Description

Job Description

Job Description

About kGinger Consulting

Since 2003, kGinger Consulting LLC has been a friendly technology partner for clients in the Portland Metro Area. Specialising in Apple systems, our Apple-certified technicians and membership in the Apple Consultants Network ensure expert support and service.

We’re known for our creative, people-centered approach to IT: Solving complex problems with clarity, care, and a touch of personality. Our team values real relationships, clear communication, and the kind of support that leaves people feeling good. At the end of the day, we’re here to make technology work better for the people who use it.

Job Description

As an Information Technology Support Specialist at kGinger, you’ll be on the front lines of creating great tech experiences for our clients, many of whom work in creative and fast-paced environments. Your work will include troubleshooting, on-site and remote support, and direct client communication, all while contributing to our internal processes and documentation.

We’re looking for someone who brings technical know-how and a calm, clear, people-focused presence. Your success in this role will be measured not just by what you fix, but by how you make our clients feel supported, confident, and able to do their best work.

Key Responsibilities

• Technical Issue Resolution: Troubleshoot macOS, iOS, Windows 10, Android, Microsoft 365, Google Workspace, SaaS, backups

• Customer Communication: Provide clear, professional communication via phone, email, video, and in person

• On-Site Support: Perform scheduled visits to client sites for technical support and task completion

• Documentation: Create and maintain internal and customer-facing documentation

Requirements

Essential

• Experience in tech/customer support roles, specifically Mac-based tech support

• Familiarity with macOS, iOS, Microsoft 365, and Google Workspace administration

• Excellent written and verbal communication skills

• Organized, detail-oriented, and able to prioritize effectively

• Strong interpersonal and team collaboration skills

• Comfortable documenting processes and solutions

• Ticketing experience/help desk (Zendesk, Jira, ConnectWise)

Preferred

• Windows and Android support experience

• Understanding of MDM and networking concepts (WAN, LAN, Wi-Fi)

• Values aligned with kGinger’s emphasis on care and partnership

• MDM Certifications (Jamf, Mosyle, Workspace ONE)

Work Environment

• Hours: Monday to Friday, 9:00 AM – 5:00 PM

• Location: While we do have an office, you will be working primarily remote from home, with local on-site visits (Central Portland, OR)

• Travel: Mostly local, occasional national travel for training

Remuneration and Benefits

• Salary: $60,000 – $80,000 USD (based on experience)

• Retirement: 401(k) with 6% employer match

• Health & Wellness: Health insurance, plus dental and vision stipend

• Leave: 2 weeks annual vacation

• Additional: Phone and internet stipend

Additional Information

• Work Authorization: Must be eligible to work in the U.S. (no visa sponsorship available)

• Background Check: Required for successful candidates

• Career Growth: Ongoing training and certification opportunities included as part of a tailored professional development plan

• Valid Driver’s License and reliable transportation required

To move forward in the process, please include a resume, a brief cover letter, your salary expectations, and a couple of professional references. Applications without these pieces won’t be considered, so thanks in advance for taking the time!

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