Looking for a career, at a company where you love to work, all while working from the comfort of home? Are the “fine details” your bread and butter? Do you like a role that keeps you on your toes? If you answer “yes” to any of these questions, then join our team of Quality Analysts! At Willson International, we’re creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions. Whether it’s developing new skills, opportunities to innovate and grow, or the flexibility to enjoy the moments that matter with your loved ones, Willson International is the place for you. Location Remote – New York, Michigan, or Texas Shift Monday to Friday, 9am-5pm Key Qualifications High School Diploma required 5 (five) years of experience in customs brokerage operations or regulatory. Customer Service experience in an office environment. CCS designation or LCB is an asset. Proficiency in MS Office, database and data entry skills are required. Strong communication skills – verbal and written is required. Desire to learn, grow and adapt to change. Problem solving, accuracy, and attention to detail is required. Positive, solution focused, team first attitude. Description of Role The Quality Analyst plays a key role in ensuring that our operations teams meet both regulatory standards and internal quality benchmarks. Their work is crucial for minimizing errors, ensuring smooth operations, and preventing costly penalties. Quality Control: Auditing entries to ensure compliance Completing tariff verification, applications of Free Trade Agreements, and deductions Duty and Tax applicability, Section 232 & Section 301 Anti-dumping and countervailing duties (AD/CVD) and other at-risk categories Successfully developing processes and procedures Management of special projects as assigned. Training Support: New hire operational training (Import Analyst), Willson standard operating procedures, and learning systems Continuing education, skill development sessions, remedial training Coaching staff, development of Training Materials and identifying repetitive errors All other duties assigned Why you’ll love it at Willson Work-from-home environment, with a home internet reimbursement 3 weeks paid vacation for all new hires 401k Program We care about your loved ones too – that’s why we offer family medical benefit coverage (including significant mental-health practitioner coverage), Compassionate Care top-ups, and Maternity/Parental top-ups. Change is crucial to success – it’s never a dull moment here! We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forward
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