Job Description

Job Description

Our Operations Manager plays a critical role in optimizing travel planning workflows, increasing profitability, and elevating service delivery standards across all Forest Travel business units (Luxury Leisure, Corporate, and Groups). Reporting directly to the VP, this role acts as a strategic connector between departments — from Travel Advisors and Accounting to Air Support, IC Support, and Technology — ensuring that operational excellence translates into financial performance and client satisfaction.

Key Responsibilities

• Refine end-to-end travel planning workflows to reduce inefficiencies and bottlenecks.
• Lead the standardization of operating procedures across departments
• Oversee the migration, optimization, and maintenance of key systems (Amadeus, TRES, Concur, HubSpot, etc.).
• Partner with the VP and Accounting team to track profit margins per transaction, advisor, and segment.
• Support the creation of pricing models and operational policies that drive sustainable profitability.
• Provide hands-on guidance, coaching, and training on systems, SOPs, and best practices. Fostering a culture of accountability, precision, and continuous improvement.
• Act as a liaison between Sales, Finance, and Technology teams to ensure smooth execution of bookings.
• Support Independent Contractors (ICs) and internal Advisors with operational troubleshooting and escalations.

Qualifications

• Bachelor’s degree in Business, Operations, Tourism Management, or related field.
• 5+ years of experience in travel operations, agency management, or a similar leadership role.
• Bilingual (English/Spanish)
• Understanding of travel distribution systems (GDS, Trams, Concur, etc.) is ideal.
• Excellent analytical, organizational, and project-management skills.
• Strong leadership, interpersonal, and communication abilities.

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