Job Description

Job Description

Are you a Customer Success Manager or Account Manager who has helped SMBs adopt business software or marketing tools? Are you a Client Success or Customer Success Manager who has helped high-potential accounts unlock new value from a software platform? Are you an experienced CSM or Account Manager who has partnered closely with product-led teams to shape customer engagement, increase expansion revenue, and influence feature adoption?

If you are a high-energy, analytical relationship-builder who can help creative small business owners use technology to run and grow their business, please read on about this Customer Success Manager opportunity with PE-backed SaaS company!

Based in Raleigh, NC , this company is a leading SaaS platform for high-volume studios and businesses, helping them run and grow with powerful tools for e-commerce, fulfillment, and marketing. The company recently secured a growth equity investment and is scaling rapidly, with 55% YoY revenue growth , a +93 NPS , and massive expansion potential in a $1.5B+ market. This new role was created as part of the company’s next phase: building a high-impact Customer Success organization focused on delivering real value and expanding revenue.

What You’ll Be Doing

• Manage 50-75 high-value accounts ($20-50k ARR on avg)
• Serve as the strategic advisor to business owners - leading structured 1:1s, business reviews, and feature deep dives
• Analyze account performance, identify growth levers, and present actionable recommendations to increase revenue
• Drive adoption of key product features and marketing tools, gathering customer feedback to boot
• Play an impactful role at a pivotal point in the company’s growth - pilot and evolve Customer Success playbooks as the function scales
• Track and exceed KPIs including NRR, GMV growth, and feature adoption

What You’ll Need:

• 1-3+ years in a Customer Success, Account Management, or consultative support role OR a strong background in teaching, coaching, or creative marketing ops with a desire to move into SaaS
• Strong analytical mindset - comfortable using data to drive decisions and guide customers
• Passion for helping creative SMB owners succeed; plus if familiar with highly visual or creator platforms (for any non-technical user)
• Experience with B2B SaaS tools or CS platforms like Intercom, Front, HubSpot, or WalkMe
• Comfortable working in a dynamic, evolving startup with minimal structure and lots of opportunity
• Empathetic communicator and relationship-builder who can patiently coach customers of varying tech literacy

What You’ll Get in Return

• Competitive base pay + 20% bonus
• Full benefits and lots of office perks
• Hybrid work model: Raleigh-based with ~3 days/week in office
• Opportunity to join a PE-backed rocket ship with proven product-market fit
• A high-trust, high-impact role with mentorship from proven SaaS leaders
• Long-term growth path toward Senior CSM or CS Leadership
• Join a mission-driven team transforming a multi-billion-dollar market

If you’re a consultative and data-driven Customer Success professional -or aspiring to become one - who wants to make a visible impact on revenue and help creative entrepreneurs grow, apply today.

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