Air/Ocean Freight Operations Specialist_Mandarin Fluency Job at JUSDA Supply Chain North America, Houston, TX

dU1EWk8weC9wNXI3M3RLbVFVbysybU83L3c9PQ==
  • JUSDA Supply Chain North America
  • Houston, TX

Job Description

Step into a world of opportunity with JUSDA as a Specialist in Air/Ocean Freight Operations. In this role, you’ll collaborate closely with our global branches, navigating challenges that require agility, problem-solving, and a deep understanding of air and ocean freight. This position is tailored for someone who thrives in a dynamic environment and is excited by the complexities of international logistics.

Key Responsibilities

Client and Order Management:

  • Serve as the primary point of contact for assigned accounts, handling order processing, claims, and troubleshooting to ensure top-notch service.
  • Provide proactive updates and order confirmations to customers, working closely with logistics and warehouse teams to resolve any issues.
  • Coordinate air and ocean shipments, including booking, tracking, and ensuring documentation compliance.

Collaborative Operations:

  • Partner with overseas branches and local teams to optimize shipment flow and meet client expectations.
  • Compile and share detailed reports (daily, weekly, monthly) for stakeholders, providing valuable insights into operational performance.
  • Investigate and resolve billing disputes in collaboration with cross-functional teams, ensuring accurate and timely resolutions.
  • Participate in continuous improvement initiatives, sharing best practices and refining processes to enhance overall service quality.

Team Support and Development:

  • Lead and facilitate operational meetings to align team efforts and ensure everyone is up-to-date.
  • Maintain certifications, such as Certificate Export Specialist (CES) and IATA Dangerous Goods Regulations (DGR), to support ongoing operational needs.
  • Act as a liaison with domestic and international agents, fostering smooth cross-border operations and solidifying partnerships.
  • Collaborate with Sales, Procurement, and Finance to ensure service excellence and deliver value-added solutions.

Qualifications and Skills

Required:

  • Experience: 5+ years in international logistics or freight forwarding, with hands-on air and ocean freight expertise.
  • Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (preferred).
  • Customer-Centric Skills: Exceptional communication skills with a focus on relationship-building.
  • Problem Solving: Strong analytical skills and a proactive approach to resolving operational challenges.
  • Technical Proficiency: Familiar with CargoWise and MS Office Suite.
  • Adaptability: Capable of thriving in a fast-paced, dynamic environment.

If you’re seeking a role that combines challenge, international collaboration, and a commitment to excellence, JUSDA is the place for you! Apply today to join our team and shape the future of logistics.

Job Tags

Local area, Overseas,

Similar Jobs

Amergis

Middle School Math Teacher Job at Amergis

District located in Ridgeland, SC Position: Middle School Math Teacher -Full 2025 - 26 School Year -1/5 start date -Monday-Friday, M-F, 37.5 hrs/wk -Weekly pay All Openings: -Middle School Math Requirements: Must be a licensed teacher by SC 1 year of... 

Jobot

Trust & Estates Tax Manager Job at Jobot

 ...industries like manufacturing and distribution, real estate and construction, food and hospitality, leasing, healthcare, private foundations, and professional services. They...  ...Job Details We are looking for a Tax Manager with Trust, Estates and Gift tax experience to... 

Flagstaff Center Bone and Joint

Spine Surgeon Job at Flagstaff Center Bone and Joint

 ...Job Description Job Description Description: We are seeking a fellowship-trained Orthopaedic Spine Surgeon with expertise in minimally invasive spine surgery to join our dynamic team. This role offers the opportunity to perform a high volume of cases at our state-... 

Interstate Waste Services

Sr. Sales Recruiter Job at Interstate Waste Services

 ...family style culture. Essential Job Summary:: We are seeking a strategic and results-driven Senior Recruiter to lead high-volume recruiting efforts across our Sales, Customer Service, and Inside Sales teams. This role is ideal for someone who thrives in a fast-paced... 

New York State Justice Center for the Protection of People w...

Assistant Counsel (Assistant Special Prosecutor) Job at New York State Justice Center for the Protection of People w...

 ...Center for the Protection of People with Special Needs (Justice Center) is an equal opportunity/affirmative action employer. NYS Human Rights Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, gender identity or...